Returns Policy


AC Cleaning Supplies should be notified immediately if goods are damaged on delivery.

Freight and delivery costs are non-refundable

Products should be packed back into their original packaging and include all accessories and documents that were originally shipped.

If the products are incomplete, only a partial credit or refund will apply.

Refund Policy:

Under the Trade Practices Act 1974 customers may seek a refund from Ac Cleaning Supplies if goods:

  • are or become faulty through no fault of the customer;
  • are not fit for a stated purpose or a purpose the customer made known to Ac Cleaning Supplies sales staff;
  • don’t match Ac Cleaning Supplies’ description or sample; or
  • have defects that were not obvious at the time purchased or to which Ac Cleaning Supplies did not bring to the customer’s attention.


  • the goods must be returned within a reasonable period; and
  • the customer will be asked for proof of purchase.
  • Goods will not be accepted as faulty if returned more than 14 days after dispatch of goods